Costly mistakes, total lack of teamwork, poor customer service, wasted time and effort, all because of the failure to LISTEN and not knowing the secret to active listening skills. This is the realization businesses face continuously as well as the constant battles being fought in the workplace to combat ineffective listening skills. Active listening is a major component of communication skills. It demands focus, energy, respect and understanding. When someone speaks, do you make eye contact? How do you convey to the speaker that you are paying attention? Do you give your full attention to the speaker? Does your mind wander when you find the speaker’s topic uninteresting? Do you constantly interrupt the speaker and not allow the speaker to finish. Do you reflect on what is being said? Do you understand what is being said? When you are not just hearing, you are actively listening. The secret to active listening is the virtue of PATIENCE. All of us have this virtue in abundance but which we fail to practice. Find out if you have listening skills by taking this Listening Skills Test.